Frequently Asked Questions
Q. Why Tech Tube?
We have over 70 years of experience in producing exceptional quality tubing. Our customer service team and technical support are there to assist you from your first inquiry until your orders and expectations are fulfilled. At Tech Tube, we are specialists in fulfilling your custom requirements in small diameter tubing. Our focus on your total satisfaction is why industries as diverse as automotive, medical, aerospace and thermonuclear come to us, and not just for Earth-bound projects. Our tubing is onboard the International Space Station and other spacecraft. Rely on us to meet your needs for cold-drawn tubing in any volume or shape. This includes custom sizes, tolerances, and temperatures, as well as custom lengths and finishes. We excel in all aspects of specialty tubing.
Tech Tube manufactures to customer specification as well as AMS, ASTM, ASME, and Military Standards. We are also ISO 9001:2008, ISO 13485:2003 and AS9100 certified. The strength of Tech Tube's tubing goes beyond any alloy or stainless steel: it's our dedication to you. We will provide you with the highest quality tubing in the industry, flexibility to fit your needs, and the quickest delivery possible. Quality control is of the utmost importance to us. On-site testing facility constantly monitors the integrity of our products.
We go the distance to ensure your satisfaction.
Q. Do you offer a quality guarantee?
At Tech Tube, we stand behind every product we ship. Our tubing is of the highest quality in the industry and is manufactured to AMS, ASTM, ASME, and Military Standards. Tech Tube is ISO 9001:2008 and ISO 13485:2003 certified and every tube is tested extensively for quality and integrity before ever leaving our facility.
Q. Do you offer additional testing for critical applications?
We offer ultrasonic, eddy current, FPI, x-ray and other testing.
Q. Will I receive a discount for large orders?
Yes, the quantity of the product ordered factors into all quotes.
Q. Can I receive a product sample before placing my order?
Since all of our products are made to order, it is not possible to send out a sample of the finished product before placing the order. In some cases, however, we are able to send out general samples of our products. Please contact sales if you would like to inquire about this service.
Q. Do you stock certain materials and sizes?
No. Since we are a custom manufacturer, we order materials specifically for each project.
Q. What are your payment terms?
Full payment is required within 30 days after the date of your invoice.
Q. What are your shipping terms?
Our products are shipped FOB King of Prussia and have the ability to be sent worldwide. We are serviced by UPS, FedEx and nearly any other shipping carrier. Customers have the option to use their own account or can have the costs added to the invoice.